Support
Contact us
Email hello@leemarklabs.com.
Tell us your phone model, operating system, game version, difficulty and shift number or Daily date. If something went wrong, describe the route and what happened. Please don't send passwords or payment details.
Common questions
What's free, and what does the full-game unlock add?
The first 40 campaign shifts, Daily dispatch, recent Daily archive practice and Training are free. A single Full Game Unlock purchase adds shifts 41–500 and Endless mode. Campaign shifts still unlock in order as you play. Practice follows the same free/full-game access rules.
There are no ads or subscriptions. Your store shows the local price before you buy.
How do I restore the full-game purchase?
Connect to the internet, open Settings → Restore Purchases, and use the same Apple Account or Google Play account used for the purchase. Restore Purchases also appears on the unlock offer.
A purchase is tied to its store. An Apple purchase doesn't transfer to Google Play, or the other way round. Restoring the purchase restores access; it doesn't restore lost progress.
I paid but the full game is still locked
Check that the store account is correct, connect to the internet and use Restore Purchases. If a payment is pending, wait for the store to confirm it. If access is still missing, email us with the store, purchase date and any error shown. Don't send card or bank details.
How do I request a refund?
Use the store that handled the purchase. On iPhone, use Apple's Report a Problem service. On Android, open the purchase in your Google Play order history and use its help options. The store decides refund eligibility. A refunded or revoked unlock can remove access to paid content.
Why won't the points move?
Points lock while a train occupies the junction. Wait until the whole train has cleared before changing them. If the next train's route isn't ready, hold it at a red signal first.
How do the difficulty settings change signals?
Android: choose Normal or Hard. Normal has gentler traffic; Hard is the faster dispatching challenge. Signals stay green until you change them. iPhone: Easy, Normal and Hard are available. Easy resets signals to STOP after each train, with slower trains and wider gaps; Normal and Hard leave signals under your control. Set each route early and watch for occupied platforms and crossings.
What counts as a routing mistake?
Sending a train to the wrong destination or into a conflicting route costs Safety. Read the timetable, match the destination and wait for occupied routes to clear. Use Training or Practice to learn a layout.
When does the Daily dispatch change?
The Daily uses UTC dates. Finish today's challenge to earn its medal: gold for no errors or late trains, silver for at most one error, and bronze for finishing. Recent days can be replayed as archive practice; archive runs don't fill missed challenge-day medals.
Where are my saves? Can I move them to a new phone?
Progress, records, settings and the saved run are stored locally. There is no game account or cross-platform cloud sync. On iPhone, recovery may depend on an existing device backup. Android automatic backup is disabled in the current game; uninstalling or clearing its app data removes local saves. Don't assume reinstalling will recover progress.
How do I change sounds, labels or the day/night look?
Open Settings. Choose System, Day or Night appearance, turn sound effects and haptics on or off, show train destination labels, or choose a quieter city backdrop. On Android, view records from Stats and chapter certificates and cosmetic rewards from Career & collection.
Which phones does it support? Does it work offline?
The current game targets iPhone with iOS 17 or later and Android 8 or later. Gameplay works offline. Store purchases, restoration and ownership checks can require an internet connection.
Do you collect my game data?
The game has no advertising or analytics SDKs and doesn't send progress to LeeMark Labs. Purchases are handled by Apple or Google, and contacting us shares the information you email. See the privacy policy for details.